WHATSAPP SELLING
Keep selling on WhatsApp. Run the work behind each sale more clearly.
Customers can keep using a familiar conversation. SellerTray gives the merchant a more organised place for the orders, customers, payment activity and follow-up that grow out of it.
Customer conversation
SellerTray
Potential orderClassic Leather ToteBlack · Quantity 3
Merchant actionReview before proceeding
A REAL SELLING DAY
Customers message when they are ready. Your operations still need structure.
A merchant can be serving customers in-store while WhatsApp orders, changes and payment updates continue arriving. SellerTray helps keep those moving parts visible without changing the customer's familiar way of reaching the business.
Conversation stays familiarMerchant sees the next actionOrder context stays connected
THE PROBLEM IS NOT THE CONVERSATION
The hard part is keeping track of everything around it.
HOW SELLERTRAY FITS
The customer keeps chatting. The merchant gets a clearer process.
Customer message
The customer uses the supported channel they already understand.
Relevant sales activity
SellerTray keeps the business context closer to the conversation.
Merchant review
Important business actions remain visible to the merchant.
Organised order
Customer, products, quantities and progress stay easier to follow.
Follow-through
The merchant can see what still needs attention after the chat.
MERCHANT CONTROL
Automation should not hide the business decision.
SellerTray should make it clear when the merchant is reviewing, confirming or completing an action. The public website will not describe a workflow as fully automatic when the released product still requires merchant judgement.
Conversation activityReviewOrder detailsConfirmNext actionProceed
CONNECTED WORK
Conversations make more sense when the rest of the sale is nearby.
MESSAGING DATA
Connected conversation data should not be a mystery.
SellerTray explains what messaging information may be received, why it is used and where third-party messaging providers remain involved.
Read the Messaging Data Policy
The policy covers permitted connected-message information, merchant responsibility, third-party messaging providers, retention and account controls.
Open Messaging Data Policy →QUESTIONS
What merchants usually want to know first.
Does SellerTray replace WhatsApp?
No. SellerTray is designed to organise the business work around supported customer conversations rather than forcing customers into a completely different way of communicating.
Does the customer need to install SellerTray?
The SellerTray merchant workflow is designed so the business can use SellerTray while customers continue using a supported messaging channel they already understand.
What happens to connected message information?
Where a merchant connects a supported messaging service, SellerTray may receive message content and related metadata made available through the permitted integration. The Messaging Data Policy explains this in more detail.
SELLERTRAY
Keep the customer conversation familiar. Organise the work behind it.
WhatsApp is a trademark of Meta Platforms, Inc. SellerTray is a separate product and is not presented as being owned or endorsed by WhatsApp or Meta.