SELLERTRAY LEGAL
SellerTray Account Deletion
How to delete your SellerTray account and associated business data.
Delete your account in the app
Sign in to SellerTray, open Business, go to Data & Account, and choose Start account deletion. You will be asked for your current password and a confirmation phrase before the deletion is processed.
Cannot access the app?
Send an account-deletion request from the email address registered to your SellerTray account to processedgeng@gmail.com. Include your business name if you know it. Never send your password by email.
What is deleted
Your SellerTray authentication account is deleted. Businesses you own are deleted together with their SellerTray workspace data, including catalogue records, customers, WhatsApp order records, order items, order-status history, outbound notification records, team records and subscription workspace data. Memberships you hold in businesses owned by another user are removed.
Paid subscriptions and unsettled usage
If a business you own still has an active paid subscription, the subscription must be cancelled before self-service account deletion can complete. Any priced usage that has already been incurred but not yet settled must also be resolved before deletion. These safeguards prevent account deletion from bypassing valid billing obligations. Contact ProcessEdge support if you cannot complete either step.
Backups and recovery copies
Deleted data is removed from the live SellerTray application. Infrastructure backups may retain a temporary recovery copy until the hosting provider's normal backup lifecycle expires. Backups are restricted to disaster recovery and are not used as ordinary application records after deletion.
Deletion support
If the automated deletion cannot complete safely, contact processedgeng@gmail.com. We may need to verify account ownership before acting on a manual deletion request.